Grand Axis Real Estate (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data of our website visitors, clients, and partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL) and Real Estate Regulatory Agency (RERA) compliance standards.

1. Information We Collect

We collect personal information that you voluntarily provide when inquiring about off-plan developments, secondary sales, leasing, or advisory services.

  • Identity & Contact Information: Full name, email address, phone numbers (including WhatsApp contact details), nationality, and residential status.

  • Transaction & Regulatory Data: Passport copies, Emirates ID details, Proof of Funds, and official documentation strictly required by the Dubai Land Department (DLD) and RERA for transaction processing.

  • Property Preferences: Budget criteria, preferred locations, investment timelines, and specific developer preferences (such as Emaar, DAMAC, Binghatti, or Imtiaz).

  • Technical & Usage Data: IP address, browser type, device information, and browsing actions gathered via standard cookies and analytics tools.

2. How We Use Your Information

We utilize your personal details exclusively for legitimate real estate operations:

  • Facilitating property bookings, reservation agreements, and Sales and Purchase Agreements (SPA).

  • Contacting you regarding your property inquiries via phone, email, or WhatsApp.

  • Verifying compliance with UAE anti-money laundering (AML) and know-your-customer (KYC) regulations.

  • Coordinating with master developers, escrow banks, and DLD Trustee offices on your behalf.

  • Managing rental agreements, Ejari registrations, and property management accounts.

  • Improving website functionality and user experience.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data to third parties. We may disclose your data only in the following necessary contexts:

  • Master Developers & Government Entities: Sharing required documentation with master developers and the Dubai Land Department solely to register or process reservations.

  • Authorized Financial & Legal Partners: Regulated escrow trustees, conveyancing lawyers, or mortgage partners handling your specific transaction.

  • Legal & Regulatory Obligations: When mandated by UAE law, judicial subpoenas, or official enforcement requests from RERA and the Dubai Land Department.

4. Data Security & Storage

We implement strict technical, physical, and administrative security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Electronic data is stored in secure, encrypted cloud environments accessible solely to authorized personnel.

5. Cookies and Tracking Technologies

Our website uses standard cookies to understand site performance, measure traffic, and optimize your navigation experience. You can choose to accept or refuse cookies via your browser settings; however, disabling certain cookies may limit site functionality.

6. Your Data Rights

Under the UAE Personal Data Protection Law, you hold the right to:

  • Request access to the personal data we hold about you.

  • Request corrections to inaccurate or outdated personal records.

  • Request the deletion or restriction of your personal data, subject to statutory retention periods mandated by UAE property transaction laws.

  • Opt out of direct marketing communications at any time.

7. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, contact our compliance team:

Company Name: GRAND AXIS REAL ESTATE
Office Address: M04, Al Ahrar Building, near Abubakkar Al Siddique Exit 1, Metro Station, Dubai, UAE
Email: [email protected]
Landline: +971 4 269 9490
Mobile / WhatsApp: +971 50 571 0054